Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Showing results for Search instead for Did you mean: GuidelinesNote: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scanWe would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member11-04-2020 03:36 AM
HP Recommended Product: HP OfficeJetPro 9010 Operating System: Microsoft Windows 10 (64-bit)Scan of multiple pages to computer. Some pages rotated 180 degrees. These are random. Once changed in the feed other pages are rotated. What do I besides dumping the machine
greenturtle
14,437 4,216 1,43512-17-2020 10:30 AM
HP RecommendedApologies for jumping in here.
Please check out this example that will help to resolve the issue:
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve an upside down scan using
Jay_G24
20,478 2,205 1,612 HP Support Agent11-19-2020 04:57 AM
HP RecommendedI'd like to help!
To better assist you -
Does this happen even when you make a copy?
Are you using HP Smart to scan?
Have you tried to use the rotate feature?
Meanwhile, Let's try a power reset on the printer
Reset the product
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “ Kudos, Thumbs Up " on the bottom right to say “ Thanks ” for helping
11-30-2020 03:22 PM
HP RecommendedI have an HP Laser Jet Color Pro M283fdw which suddenly just started randomly flipping pages when I scan. This happens when i scan a single OR multiple documents.
I bought this machine about 4-5 month ago and it was working perfectly. But about three weeks ago, it just started doing this random flipping . I have been using HP smart scan since I purchased the machine.
Was this reply helpful? Yes No New member12-01-2020 02:18 AM
HP RecommendedHave tried this without success. Scanned copies are now showing a line down the middle of the page but, again, it is randomly generated. i.e. not the same position and not the same page on each scan. This does not happen on the copy function when pages appear clean and are produced in the correct format.
Do have another suggestion other than to change the printer - which we are considering.
